FREQUENTLY ASKED QUESTIONS

MEDIA FILTERS
No diplay
| Symptoms | Performa Logix 263/268 | Magnum | Fleck 2850 | Fleck 3150 | Fleck 5800 / 5812 |
| Microprocessor has no display. No power to electro-mech valve. | Check power supply and reinstate. Check MP plugs | Check M/P terminals | Check internal cable harnesses | Check internal cable harnesses | Check M/P terminals |
The power is on but there is no cycle activation
|
Cycle Fails
| Symptoms | Performa Logix 263/268 | Magnum | Fleck 2850 | Fleck 3150 | Fleck 5800 / 5812 | |
|
Clean pilot strainer.
Check pilot valve retention spring is in place |
Clean pilot strainer.
Check motive flow pressure is >175-kPa. If air driven, consult APP |
Check linkages and orientation disc position | Check linkages and orientation disc position | Check piston link is intact |
Valve cycles continuously
| Symptoms | Performa Logix 263/268 | Magnum | Fleck 2850 | Fleck 3150 | Fleck 5800 / 5812 |
| Pilot stager turns continuously | Error 3 – positioning sensor is dislodged. Check and rectify.
Check and ensure the pilot piston is correctly located and secure |
Error 3 – positioning sensor is dislodged. Check and rectify | Consult APP | Consult APP | Consult APP |
Performance - Poor quality treated water
- Check and confirm program settings
- Run additional backwash cycles
- Decrease backwash interval
Performance - short backwash, poor treated water quality and high dynamic pressure differential
- Increase backwash time and run cycle
- Adjust BW stage time according to the effluent condition
- Run sequential cycles
Poor Backwash

Treated water is clear but coloured
| Symptoms | Performa Logix 263/268 | Magnum | Fleck 2850 | Fleck 3150 | Fleck 5800/5812 |
| Activated carbon filters | 1) If the GAC <2 years old, consult APP.
2) If the GAC is >2 years old, consult APP to replace the GAC
|
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Flow always running to drain
| Symptoms | Performa Logix 263/268 | Magnum | Fleck 2850 | Fleck 3150 | Fleck 5800/5812 |
| Control valve is in service | Ensure there is no media particles in the pilot flapper valve | Drain piston needs lubrication or replacement. Consult APP |
Internal damage, wear, or fouling. Consult APP |
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Manuals
Performa – https://www.pentair.com/en-us/products/business-industry/valves/residential-softening-filtration-valves/263_268_control_valve.html
740-742 LOGIX MP – https://www.pentair.com/content/dam/extranet/web/nam/autotrol/manuals/3001093-autotrol-742-762-manual.pdf
Magnum IT and Cv – https://www.solveflow.com.my/pdf/Autotrol-magnum-742-762-manual.pdfhttps://www.pentair.com/content/dam/extranet/web/nam/fleck/manuals/16510-fleck-2850-manual.pdf
Fleck 2850 valve – https://www.pentair.com/content/dam/extranet/web/nam/fleck/manuals/fleck-3150-downflow-control-valve-service-manual.pdf
Fleck 3150 valve – https://www.pentair.com/content/dam/extranet/web/nam/fleck/manuals/fleck-3150-downflow-control-valve-service-manual.pdf
Fleck 5810/5812 valve – https://www.pentair.com/content/dam/extranet/web/nam/fleck/manuals/44019-fleck-5810-5812sxt-manual.pdf
Fleck 3200NXT control – https://www.pentair.com/content/dam/extranet/web/nam/fleck/manuals/41693-nxt-rev-l-nv16.pdf
Fleck NXT2 control – http://www.fleckvalves.com/wp-content/uploads/3200-nxt2-service-manual.pdf